Refund policy

At Things Lucky Handicraft, customer satisfaction is our top priority. We take great pride in our artisanal craftsmanship and want you to love every piece you order. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines how we can assist you.

1. 30-Day Return Guarantee

We offer a 30-day return window. You have up to 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following criteria:

Unused, unworn, and in the same condition that you received it.
Packed in its original packaging with all tags, labels, and accessories intact.
Accompanied by proof of purchase or order number.

2. Return Shipping Costs

Customer Responsibility: If a return is initiated due to customer ordering error (e.g., ordering the wrong item, color, or size, or changing your mind), the return shipping fee is paid by the customer.
Defective or Incorrect Orders: If you receive a damaged, defective, or incorrect item due to our error, please contact us immediately so we can resolve the issue at no extra cost to you.

3. How to Initiate a Return

Contact Us: Send an email to support@thingsluckysf.shop within 30 days of receiving your package. Include your order number, the item(s) you wish to return, and the reason for the return.
Receive Return Instructions: Our support team will review your request and send you detailed instructions on where and how to ship your return package.
Ship the Package: Pack the item securely and ship it to our designated return address provided by customer support. (Note: Returns sent without prior authorization will not be accepted).

4. Refund Processing Time

Inspection: Once your returned package is received at our facility, our team will inspect the item to ensure it meets our return standards.
Approval & Processing: Upon approval, your refund will be processed back to your original payment method within 7 business days.
Bank Processing: Please keep in mind that depending on your card issuer or banking institution, it may take an additional 2 to 5 business days for the credit to officially post to your account statement.