Privacy policy

At Things Lucky Handicraft, accessible from https://thingsluckysf.shop/, we prioritize the privacy of our visitors and customers. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your personal data when you browse our website or make a purchase.

1. Information We Collect

When you visit our site or place an order for our handicraft products within the USA, we collect personal and transactional details to fulfill your requests smoothly:

Personal Identification Information: Name, billing address, shipping address, email address, and phone number.
Order & Transaction Details: Items purchased, order dates, payment status, and delivery instructions.
Payment Data: Payment card details (Visa, Mastercard, Maestro, American Express, JCB, Visa Electron, Discover, Diners Club). Note: Payment information is securely processed via encrypted third-party payment gateways (such as Shopify Payments). We do not directly store your sensitive payment credentials.
Technical & Usage Data: IP address, browser type, device details, time zone, cookies, and pages visited on our site.

2. How We Use Your Information

We use the collected information for specific operational and transactional purposes, including:

Order Processing & Delivery: Processing orders within 1–3 business days, arranging Free Shipping transit (4–7 business days), and communicating order updates.
Customer Support: Responding to inquiries, assisting with returns within 30 days, and handling refund requests processed within 7 business days.
Payment Authorization: Verifying and processing transactions through our supported payment networks.
Website Optimization: Improving store functionality, site navigation, and general customer experience.
Legal & Fraud Compliance: Preventing fraudulent transactions and complying with relevant US laws and regulations.

3. Cookies and Tracking Technologies

Things Lucky Handicraft uses cookies and similar tracking tools to enhance your browsing experience, remember your shopping cart items, and collect analytics on store traffic.

You can choose to disable cookies through your individual browser settings. However, disabling cookies may impact certain features and functionalities on our store.

4. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We share your information only with trusted service providers necessary to operate our store and fulfill your orders:

Payment Processors: Secure payment gateways handling Visa, Mastercard, AMEX, Discover, JCB, Diners Club, Maestro, and Visa Electron transactions.
Shipping Carriers: Delivery partners responsible for shipping packages exclusively within the USA.
Legal Obligations: If required by law, subpoena, or government regulation.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures—including SSL encryption—to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

6. Your Rights (US Residents)

Depending on your state of residence, you may have specific privacy rights regarding your personal data, including:

The right to access the personal information we hold about you.
The right to request corrections or updates to inaccurate information.
The right to request deletion of your personal data, subject to lawful business exceptions (such as order record retention for tax purposes).

To exercise any of these rights, please contact us using the information provided below.

7. Shipping and Return Policy Privacy Context

Order Cut-Off & Processing: Orders placed before 6:00 PM (EST) begin processing within 1–3 business days. Customer contact data is shared with delivery services solely to ensure successful 4–7 business day transit across the USA.
Returns & Refunds: Information gathered during the 30-day return window is used exclusively to verify returned items and issue eligible refunds within 7 business days.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational updates. Any updates will be posted directly on this page with an updated "Effective Date."