FAQ'S

Welcome to the Things Lucky Handicraft FAQ page! Here you will find answers to the most common questions about our products, order processing, shipping, and returns. If you can’t find the answer you’re looking for, feel free to reach out to our customer support team directly.

1. Orders & Payment Methods

What payment options does Things Lucky Handicraft accept?

We accept all major secure payment methods for online orders in the USA, including:

Visa
Mastercard
Maestro
American Express
Discover
Diners Club
JCB
Visa Electron

How do I place an order online?

To place an order, select your desired handicraft items, click Add to Cart, and proceed through checkout. Input your US shipping details and select your preferred payment method to complete the transaction.

Can I cancel or modify my order after placing it?

If you need to change or cancel an order, please contact our support team at support@thingsluckysf.shop immediately. Orders are processed daily, so modifications must be requested prior to our daily order cutoff time at 6:00 PM (EST).

2. USA Shipping & Delivery Policy

Where does Things Lucky Handicraft deliver?

We ship exclusively to addresses within the United States.

How much is shipping to the United States?

We offer 100% Free Shipping on all US orders. There are no hidden fees or minimum purchase requirements at checkout.

What is the estimated total delivery time for US orders?

Total delivery time is calculated by combining handling time and transit time:

Order Cutoff Time: 6:00 PM (EST)
Handling / Processing Time: 1–3 business days (Monday – Sunday)
Transit Time: 4–7 business days
Total Delivery Time: 5–10 business days

How can I track my shipment?

Once your order ships, we will send an order tracking link to your registered email address so you can follow your package's delivery progress in real time.

3. Returns, Replacements & Refunds

What is your return window?

We offer a 30-day return policy. You may return eligible items within 30 days of receipt, provided the items are unused, in original condition, and in their original packaging.

Who pays for return shipping fees?

If a return is requested due to customer selection error (e.g., ordering an incorrect item or changing your mind), the customer is responsible for return shipping costs. If the return is due to a defect or error on our part, please contact customer service for assistance.

How long does refund processing take?

Once your return is received and inspected at our San Francisco facility, refund processing takes 7 business days. Refunds are issued directly to your original payment method.